Contact

The best way to reach TikTokio is by email. One address handles everything:

[email protected]

A link doesn't work

Please include the TikTok link you pasted, the message you saw under the box, and your device and browser, for example “Android, Chrome” or “iPhone, Safari”. That is usually enough for us to find the problem.

Before you write

Most link problems go away with one of these steps:

• copy the link again from the Share button in TikTok, so it points to one single video;
• check that the video is public and still online;
• if the message says TikTok is refusing requests, wait a few minutes and try again;
• update your browser, or try a different one.

Profile links and photo posts are not supported yet, and private or deleted videos can't be reached by TikTokio.

Copyright and privacy

To have a video blocked, see the DMCA page for what to send. For questions about data, the privacy policy explains what we log and for how long.

Replies

We read every message. We can't promise a reply time, but questions about broken links and copyright requests are handled first. Please write in English, and keep the TikTok link in your message: a short email with the link is the easiest one to help with.